We flexibly convert our product features and your needs into a variety of service product offerings, specific service content and delivery standards, ensuring you get the right solutions with minimum downtime, maximum system efficiency and availability.
Our service help desk is available 24 hours a day, 365 days a year, to rapidly respond to your service claims and assign them to the right department for sufficient support. Your service cases are properly recorded and traced in our Service Platform.
Whenever and wherever your system has an urgent incident, our technical support engineers and experts are here to provide remote diagnoses and reliable resolution over a secure VPN connection to minimize system interruption.
We provide regular system maintenance and upgrade, including error corrections, modifications and other changes or improvements to your system, reducing system risks and enhancing operating performance.
Our specially trained and certified field engineers quickly attend to your service request if onsite intervention is required, and repair robots and charging stations at the location you need following local regulations and safety requirements.
Your installed bases are maintained according to our planned schedules that are flexibly tailored to fit with your operational demands. Our high skilled field engineers carry out onsite inspection or component replacement in a timely and professional manner to ensure hardware reliability and lifetime performance.
Our training courses are set up for the purpose of transferring know-how and expertise of our products and services to you either as our customers or service partner candidates. Besides, We offer onsite trainings to enable your employees capable of handling basic equipment and system errors by themselves.
Customer focus is our core strategy and we make every effort to improve our service operation excellence. Driven by customer experience, we have established a complete closed-loop procedure of service plan, delivery, measurement, analysis and enhancement, making your voice heard, acted on and reported back.